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Bug #2939

[iceweasel]: cannot log into some webstes with "tracking detection" enabled

sobek - about 2 months ago - . Updated about 2 months ago.

Status:
not-a-bug
Priority:
bug
Assignee:
-
% Done:

0%


Description

Hi,

I am using "Iceweasel 81.0.2" on the GNU/Linux distribution Parabola. I can log in with e-mail address and password to:
https://www.fairphone.com
without problems.

I cannot log in with e-mail address and password to:
https://support.fairphone.com

Note 1: the 2 websites use different accounts
Note 2: "support.fairphone.com" embeds "fairphone.zendesk.com", see error message below

After entering e-mail and password I am redirected to:
https://support.fairphone.com/access/unauthenticated
and I see the text:
---8<---
Iceweasel Can’t Open This Page

To protect your security, fairphone.zendesk.com will not allow Iceweasel to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

[Open Site in a New Window]

Report errors like this to help Mozilla identify and block malicious sites
---8<---

Clicking on [Open Site in a New Window] does not help.
Using "New Private Window" mode or new profiles (killall /usr/lib/iceweasel/iceweasel ; mv ~/.mozilla{,.temp} ; iceweasel) does not fix the problem.
"IceCat 60.7.0esr" and "Iceweasel 81.0.2" have the problem and are provided by Parabola repositories.
How can I make log in work with these browsers?

Using "Firefox latest 81.0.2":
https://download-installer.cdn.mozilla.net/pub/firefox/releases/81.0.2/linux-x86_64/en-US/firefox-81.0.2.tar.bz2
on Parabola I can log in to support.fairphone.com with e-mail and password.

Thank you for your help.

History

#1

Updated by bill-auger about 2 months ago

someone noted a similar issue with gitlab login - probably best
to see if the next iceweasel has the same behavior, and proceed
from there

#2

Updated by rlgh about 2 months ago

This might be irrelevant, but have you tried disabling Enhanced Tracking Protection? It's broken at least two login pages for me.

#3

Updated by bill-auger about 2 months ago

i have also noticed recently, that some websites do not work as
expected, if geo-location is disabled

#4

Updated by sobek about 2 months ago

Thank you. With "Enhanced Tracking Protection" disabled it works! In preferences I switch to "custom mode" and found out that the cookie options:
- All third-party cookies (may cause websites to break) # default value
- All cookies (will cause websites to break)
break the login. The other 2 options are fine. Firefox uses one of the other 2 options.

To the left of Iceweasel's URL bar the shield icon presents the option "Site fixed? Send report". Should I use it?

#5

Updated by bill-auger about 2 months ago

  • Status changed from unconfirmed to not-a-bug
  • Subject changed from cannot log in to https://support.fairphone.com to [iceweasel]: cannot log into some webstes with "tracking detection" enabled

GJ rlgh :)

sobek - im not sure what that button does - presumably, it sends
a report to mozilla to help improve the tracking detection - maybe it is explained on the the mozilla website or forums

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